Terms & Conditions

IMPORTANT: MANDATORY NOTICES

Notice under the Australian Consumer Law:

  • Data Loss: The repair of your goods may result in the loss of any user-generated data. Please ensure that you have made a copy of any data saved on your goods before sending them to us.
  • Refurbished Parts: Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
  1. Authorization: I authorize P.L.Daniels (PLD) and its affiliates to perform repair work on my electronic device. I understand that PLD are independent repair agents and not authorized service dealers or providers.
  2. Liability & Guarantees: Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Subject to those guarantees, I agree to release and indemnify PLD from liability for any claims or damages arising from the repair work, except in cases of gross negligence.
  3. Ownership: I acknowledge the device is my property and not stolen. If a device is found to be stolen, I accept it may not be returned.
  4. Quotes & Fees: Detailed disassembly for a quote incurs a non-refundable $75 AUD (GST inc) minimum charge, which is credited toward the final repair cost if the repair proceeds.
  5. Specific Device Risks:
    1. Shock/Crush Damage: Pre-existing microscopic fractures can cause total failure upon disassembly. PLD is not liable for these pre-existing structural failures.
    2. Liquid Damage: Recovery is an attempt to clean and stabilize, not a guaranteed repair. There is no warranty for liquid-damaged devices except on specific new parts supplied by us.
    3. DOA Devices: If a device arrives "Dead on Arrival," we cannot verify internal functions (WiFi, Sound, Camera, etc.). Any faults found after restoration of power are deemed pre-existing.
  6. Repair Process:
    1. Repair times are estimates and may vary based on part availability and postage.
    2. Frame damage (bends/warps) may prevent screens from sitting flush. This is not a warranty issue.
    3. Opening a device may void manufacturer warranties or break water-resistance seals.
  7. Uncollected Goods (QLD Law): In accordance with the Disposal of Uncollected Goods Act 1967 (QLD):
    1. Jobs must be collected/paid for within 30 days of completion.
    2. Goods uncollected after 30 days may incur a storage fee of $5.00 (GST inc) per week.
    3. If goods remain uncollected for more than 6 months, PLD reserves the right to dispose of or sell the goods to recover costs, subject to the formal notice requirements of the Act.
  8. Shipping & Payments:
    1. We are not liable for items lost or damaged by third-party couriers during transit.
    2. Payment is required in full before the device is shipped back. We do not offer credit.

Mail-In Acknowledgment

By checking the boxes below and submitting your repair, you agree to these terms: